Angany.ai
Angany.ai
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How Angany.ai Works

AI at the Core of Telecommunications

Angany.ai represents a fundamental shift in telecommunications architecture. By placing AI at the core rather than as a peripheral feature, we've created a system with unprecedented flexibility and intelligence.

Technical Architecture

At the heart of Angany.ai is an agent based on Vocode technology. When a voice call arrives:

  1. The system creates a conversation session
  2. A transcriber converts voice to text
  3. AI processes the text and determines appropriate actions
  4. A synthesizer converts the AI's response back to voice
  5. The process continues fluidly, creating natural conversation

Beyond this core, the system connects to n8n for workflow intelligence and integrates with business systems through APIs, webhooks, and direct connections.

All components operate independently yet communicate through a centralized catalog, allowing for tremendous flexibility and scalability.

Key Capabilities

Natural Language Configuration

How it works

Instead of navigating complex menus and settings, administrators simply have a conversation with the AI, explaining what they want the system to do. The AI handles the technical implementation automatically.

Example

"I want to set up a system where calls about technical support go to the IT team during business hours, but after hours, they should receive information about our online knowledge base and an option to leave a message."

Intelligent Call Handling

How it works

The system understands caller intent through natural conversation rather than forcing callers through rigid menu trees. It can handle complex scenarios, gather information, and route appropriately—all while maintaining a natural conversational flow.

Example

A caller can simply say, "I need to reschedule my appointment from Tuesday to Thursday," and the AI understands the intent, accesses the appropriate systems, and handles the change.

Seamless System Integration

How it works

Angany.ai connects to your existing business systems through various protocols (APIs, webhooks, WebSockets), allowing the AI to access and manipulate data across your organization.

Example

When a customer calls, the AI can instantly access their purchase history from your CRM, appointment information from your scheduling system, and account status from your billing system—providing contextually appropriate responses.

Scalable Architecture

How it works

Built on cloud-native principles, the system can scale from handling a few calls to thousands simultaneously. Components are modular and independent, allowing for limitless growth.

Example

A business can start with basic call handling and gradually expand to complex telecommunications workflows across multiple departments and locations without changing platforms.

Technology Stack

Angany.ai leverages proven technologies including:

  • Kamailio: For robust SIP routing
  • Asterisk: For telecommunication functionality
  • n8n: For workflow automation
  • Vocode: For voice-to-text and text-to-voice processing
  • Custom Components: Developed specifically to integrate these technologies seamlessly

Additionally, users can choose between cloud-based or on-premises AI models depending on their computing resources and data confidentiality requirements.

Security and Privacy

Security is foundational to Angany.ai:

  • Data Storage Choice: Businesses control where their data is stored
  • Encrypted Communications: Using technologies like WebRTC with SRTP or SIP TLS
  • On-Premises Options: Ability to host the engine on-site if required
  • AI Selection: Freedom to choose which AI models to utilize
  • Regulatory Compliance: Adherence to applicable standards and regulations